What should I consider when choosing an escrow agent?

Core management capabilities: process management, quality management, technical competence (manufacturer and user perspectives).

Transparent cost structure, e.g., price list or cost examples are available on the Internet and are logical and understandable.

Flexibility: adjustments, modifications and extensions can be made to the standard contracts at no additional cost.

Source code assessment and verification of working order: long-standing cooperation partners, ideally with accredited organizations.

Preferably no freelancers. The audit should be able to take place at the manufacturer’s location.

Service orientation:  response time, quality, personal contacts, professional appearance (information material, Internet presence, etc.)