What should I consider when choosing an escrow agent?
Core management capabilities: process management, quality management, technical competence (manufacturer and user perspectives).
Transparent cost structure, e.g., price list or cost examples are available on the Internet and are logical and understandable.
Flexibility: adjustments, modifications and extensions can be made to the standard contracts at no additional cost.
Source code assessment and verification of working order: long-standing cooperation partners, ideally with accredited organizations.
Preferably no freelancers. The audit should be able to take place at the manufacturer’s location.
Service orientation: response time, quality, personal contacts, professional appearance (information material, Internet presence, etc.)